Loaves and Fishes Christians Caring
Overcoming Food Insecurity in Wangaratta
Money raised will be used to support the work of Loaves and Fishes Christians Caring, including the purchase of food to supplement donations given from churches and the community.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
Terms and Conditions
Wesleyan Community Care
1. Introduction
These Terms and Conditions govern your use of the Wesleyan Community Care website and services. By accessing or using this website, you agree to these terms.
2. About Us
Wesleyan Community Care provides community support services within Australia. All services are delivered in accordance with applicable Australian laws and standards.
3. Use of Website
You agree to use this website lawfully and not to:
- Engage in fraudulent or misleading behaviour
- Interfere with the website’s functionality
- Upload harmful or malicious content
We may suspend access if misuse is detected.
4. Donations
If you make a donation through our website:
- All donations are voluntary and non-refundable unless required by law
- You agree to provide accurate payment details
- Payments are processed securely via a third-party provider
Receipts will be issued where applicable.
5. Payments and Services
For any paid services:
- Fees will be clearly communicated prior to confirmation
- Payment terms will be agreed upon before service delivery
- Late cancellations may incur fees where applicable
6. Refunds
Refunds are only provided where required under Australian Consumer Law or at our discretion. Please contact us for any refund requests.
7. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in that policy.
8. Intellectual Property
All website content (text, images, branding) is owned by or licensed to Wesleyan Community Care and may not be reproduced without permission.
9. Limitation of Liability
To the extent permitted by law:
- We are not liable for indirect or consequential loss
- We do not guarantee uninterrupted website access
- Services are provided in good faith and with reasonable care
10. Third-Party Services
We may use third-party providers (e.g. payment processors). We are not responsible for their systems or policies.
11. Changes to Terms
We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
12. Governing Law
These Terms are governed by the laws of Australia.
13. Contact Us
For any questions regarding these Terms, please contact:
Wesleyan Community Care
Website: https://wesleyancommunitycare.au/
Wesleyan Community Care
Website: https://wesleyancommunitycare.au/
Our Privacy Policy
Data Management and Privacy Policy
Organisation: Wesleyan Community Care (WCC)
Effective Date: February 2026
1. Our Commitment
At Wesleyan Community Care, we manage all personal information with the highest level of
integrity, adhering to the Australian Privacy Principles (APPs). We believe privacy is a
matter of dignity and trust.
2. Collection and Consent
We collect information only by lawful and fair means.
• Consent: By participating in our programs, individuals consent to the collection of
data necessary for service delivery.
• Sensitive Data: Collection of sensitive information (e.g., ethnicity, health, or criminal
history for volunteers) requires explicit, informed consent.
• Photography/Media: We will not use images or videos of participants for
promotional purposes without a signed Media Release Form.
3. Use of Information
Data is used solely for:
1. Service Delivery: Facilitating community relief.
2. Accountability: De-identified reporting for grant acquittals and ACNC compliance.
3. Safety: Maintaining emergency contact details for project participants.
4. Security and Storage
We maintain a "Dual-Layer" security approach:
• Digital Records: Stored on encrypted, password-protected cloud servers with multi-
factor authentication (MFA).
• Physical Records: * Primary storage: Locked cabinets at 41 Parkridge Dr. *
Project-site storage: Records are kept in locked cabinets and returned to the primary
office or destroyed (if no longer needed) at the end of the project session after a seven
year period.
• Destruction: Information is securely destroyed (shredded or digitally wiped) once the
legal retention period expires.
5. Disclosure and Confidentiality
Personal information is kept confidential. It is only shared outside of WCC if:
• Referral: You provide written consent for us to advocate on your behalf to another
agency.
• Mandatory Reporting: We have a legal or ethical obligation to report concerns
regarding the safety or wellbeing of a child or vulnerable adult.
• Law Enforcement: Required by a warrant or subpoena.
6. Data Breach Protocol
In the event of an "Eligible Data Breach" (e.g., loss of a device or unauthorised access to
files), WCC will:
1. Contain the breach immediately.
2. Assess the risk of harm to individuals.
3. Notify the CEO immediately.
4. If required by the Privacy Act, notify the affected individuals and the OAIC.
7. Access, Correction, and Inquiries
You have the right to access your data or request a correction. All privacy inquiries,
complaints, or access requests must be directed to the CEO:
• Attn: The CEO, Wesleyan Community Care
• Primary Office: 41 Parkridge Dr
• Email: office@wesleyancommunitycare.au
Organisation: Wesleyan Community Care (WCC)
Effective Date: February 2026
1. Our Commitment
At Wesleyan Community Care, we manage all personal information with the highest level of
integrity, adhering to the Australian Privacy Principles (APPs). We believe privacy is a
matter of dignity and trust.
2. Collection and Consent
We collect information only by lawful and fair means.
• Consent: By participating in our programs, individuals consent to the collection of
data necessary for service delivery.
• Sensitive Data: Collection of sensitive information (e.g., ethnicity, health, or criminal
history for volunteers) requires explicit, informed consent.
• Photography/Media: We will not use images or videos of participants for
promotional purposes without a signed Media Release Form.
3. Use of Information
Data is used solely for:
1. Service Delivery: Facilitating community relief.
2. Accountability: De-identified reporting for grant acquittals and ACNC compliance.
3. Safety: Maintaining emergency contact details for project participants.
4. Security and Storage
We maintain a "Dual-Layer" security approach:
• Digital Records: Stored on encrypted, password-protected cloud servers with multi-
factor authentication (MFA).
• Physical Records: * Primary storage: Locked cabinets at 41 Parkridge Dr. *
Project-site storage: Records are kept in locked cabinets and returned to the primary
office or destroyed (if no longer needed) at the end of the project session after a seven
year period.
• Destruction: Information is securely destroyed (shredded or digitally wiped) once the
legal retention period expires.
5. Disclosure and Confidentiality
Personal information is kept confidential. It is only shared outside of WCC if:
• Referral: You provide written consent for us to advocate on your behalf to another
agency.
• Mandatory Reporting: We have a legal or ethical obligation to report concerns
regarding the safety or wellbeing of a child or vulnerable adult.
• Law Enforcement: Required by a warrant or subpoena.
6. Data Breach Protocol
In the event of an "Eligible Data Breach" (e.g., loss of a device or unauthorised access to
files), WCC will:
1. Contain the breach immediately.
2. Assess the risk of harm to individuals.
3. Notify the CEO immediately.
4. If required by the Privacy Act, notify the affected individuals and the OAIC.
7. Access, Correction, and Inquiries
You have the right to access your data or request a correction. All privacy inquiries,
complaints, or access requests must be directed to the CEO:
• Attn: The CEO, Wesleyan Community Care
• Primary Office: 41 Parkridge Dr
• Email: office@wesleyancommunitycare.au
Refund Policy
Refund Policy
At Wesleyan Community Care, we are deeply grateful for the generosity of our donors.
Your contributions are vital to our mission and the community we serve. We understand that
circumstances may change or errors may occur, and we are committed to handling your gifts
with the utmost integrity and transparency.
1. General Policy
As a non-profit organisation, donations are generally considered irrevocable gifts. However,
Wesleyan Community Care will consider refund requests under the following specific
circumstances:
• An error made by Wesleyan Community Care or our third-party payment processor.
• A duplicate transaction or a significant data entry error by the donor (e.g., an
accidental extra digit).
• Proven unauthorised or fraudulent use of a credit or debit card.
2. Timeframe & Methods
• Request Window: Refund requests must be submitted in writing within 30 days of
the donation date. Requests made after this period are generally ineligible, as funds
may have already been allocated to active community programs.
• Original Method: Refunds will be issued only to the original credit card or bank
account used for the gift.
• Processing Time: Please allow 7–10 business days for the refund to reflect on your
statement once approved.
3. Recurring Donations
Donors who have opted into a recurring giving plan may cancel their participation at any
time.
• Cancellation: To prevent a scheduled charge, cancellation requests must be made at
least three business days prior to the next scheduled donation date.
• Past Cycles: Cancellations apply to future gifts; past monthly donations are not
eligible for a refund unless they meet the criteria in Section 1.
4. Transaction Fees & Deductions
Wesleyan Community Care incurs non-refundable processing fees from third-party vendors
(e.g., Stripe, PayPal, or banks) for every transaction.
• Fee Deduction: Unless a refund is necessitated by a clerical error on our part, refunds
may be issued minus the original transaction fees charged by the payment processor.
5. Ineligibility & "Quid Pro Quo" Gifts
Refunds cannot be granted for contributions where the donor received a benefit in exchange
for the gift. This includes, but is not limited to:
• Tickets to galas, dinners, or community events.
• Purchase of silent auction items or merchandise.
• Registration fees for workshops or programs.
6. Tax Receipts & Compliance
If a tax-deductible receipt was issued for the original donation, that receipt becomes null and
void upon the issuance of a refund. It is the donor’s responsibility to ensure they do not claim
a tax deduction for any refunded amount. Wesleyan Community Care reserves the right to
notify the relevant tax authorities of the reversal if necessary.
7. Dispute Resolution
We kindly ask that donors contact our administrative office directly to resolve any
discrepancies. Filing a charge back with your bank results in additional penalty fees for our
organisation; contacting us first ensures that more of our resources stay within the
community.
How to Request a Refund
Please submit your request with your full name, donation date, amount, and reason for the
request to:
• Email: office@wesleyancommunitycare.au
• Phone: 0493222383
Stewardship Note: As a community-funded organisation, we rely on your gifts to provide
consistent support to our neighbours. While we honour valid refund requests, we invite you to
consider reallocating your gift to a future project rather than a full withdrawal whenever
possible.
Policy Effective Date: March 31, 2026
At Wesleyan Community Care, we are deeply grateful for the generosity of our donors.
Your contributions are vital to our mission and the community we serve. We understand that
circumstances may change or errors may occur, and we are committed to handling your gifts
with the utmost integrity and transparency.
1. General Policy
As a non-profit organisation, donations are generally considered irrevocable gifts. However,
Wesleyan Community Care will consider refund requests under the following specific
circumstances:
• An error made by Wesleyan Community Care or our third-party payment processor.
• A duplicate transaction or a significant data entry error by the donor (e.g., an
accidental extra digit).
• Proven unauthorised or fraudulent use of a credit or debit card.
2. Timeframe & Methods
• Request Window: Refund requests must be submitted in writing within 30 days of
the donation date. Requests made after this period are generally ineligible, as funds
may have already been allocated to active community programs.
• Original Method: Refunds will be issued only to the original credit card or bank
account used for the gift.
• Processing Time: Please allow 7–10 business days for the refund to reflect on your
statement once approved.
3. Recurring Donations
Donors who have opted into a recurring giving plan may cancel their participation at any
time.
• Cancellation: To prevent a scheduled charge, cancellation requests must be made at
least three business days prior to the next scheduled donation date.
• Past Cycles: Cancellations apply to future gifts; past monthly donations are not
eligible for a refund unless they meet the criteria in Section 1.
4. Transaction Fees & Deductions
Wesleyan Community Care incurs non-refundable processing fees from third-party vendors
(e.g., Stripe, PayPal, or banks) for every transaction.
• Fee Deduction: Unless a refund is necessitated by a clerical error on our part, refunds
may be issued minus the original transaction fees charged by the payment processor.
5. Ineligibility & "Quid Pro Quo" Gifts
Refunds cannot be granted for contributions where the donor received a benefit in exchange
for the gift. This includes, but is not limited to:
• Tickets to galas, dinners, or community events.
• Purchase of silent auction items or merchandise.
• Registration fees for workshops or programs.
6. Tax Receipts & Compliance
If a tax-deductible receipt was issued for the original donation, that receipt becomes null and
void upon the issuance of a refund. It is the donor’s responsibility to ensure they do not claim
a tax deduction for any refunded amount. Wesleyan Community Care reserves the right to
notify the relevant tax authorities of the reversal if necessary.
7. Dispute Resolution
We kindly ask that donors contact our administrative office directly to resolve any
discrepancies. Filing a charge back with your bank results in additional penalty fees for our
organisation; contacting us first ensures that more of our resources stay within the
community.
How to Request a Refund
Please submit your request with your full name, donation date, amount, and reason for the
request to:
• Email: office@wesleyancommunitycare.au
• Phone: 0493222383
Stewardship Note: As a community-funded organisation, we rely on your gifts to provide
consistent support to our neighbours. While we honour valid refund requests, we invite you to
consider reallocating your gift to a future project rather than a full withdrawal whenever
possible.
Policy Effective Date: March 31, 2026
